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Return and Exchange Policy

Return Policy

  1. Information products (books, eBooks, DVDs, CDs, online instruction, online courses, etc.) may not be returned.
  2. Physical products (apparel, training equipment, etc.) may be returned within 30 days of the purchase date if they are in the original packaging and in new condition.
  3. Shipping charges will not be returned.

Exchange Policy

  1. Information products (books, eBooks, DVDs, CDs, online instruction, online courses, etc.) are not eligible for exchanges.
  2. Physical products (apparel, training equipment, etc.) may be exchanged within 30 days of the purchase date if they are in the original packaging and in new condition.
  3. Shipping charges will not be refunded on exchanges and customer will be responsible for additional shipping charges on the products that are being exchanged.

Camp Cancellation Policy

  1. If you cancel 30+ days before camp you will receive 100% credit towards another camp, the Catching-101 store, or CatcherCON tickets.  Credit must be used within 30 days from the cancellation date.
  2. If you cancel 15-29 days before camp you will receive a 50% credit towards another camp, the Catching-101 Store, or CatcherCON tickets.  Credit must be used within 30 days from the cancellation date.
  3.  If you cancel 14 days or less before camp you will receive no refund or credit.
  4. If you would like to switch camps you can do that as long as there are at least 14 days notice and the camp you would like to switch to has open spots.

Additional Information Regarding Memberships

  1. Memberships with recurring billing (monthly or annual subscriptions) will renew automatically.
  2. If you wish to cancel your membership you may contact us and we will cancel your membership immediately.
  3. Once a membership payment has been made it may not be retroactively cancelled.
  4. Membership payments are made for future access to membership area.