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Return and Exchange Policy

Return Policy

  1. If you would like to make a RETURN you should first contact us before mailing the products back.
  2. Information products (books, eBooks, DVDs, CDs, online instruction, online courses, etc.) may not be returned.
  3. Physical products (apparel, training equipment, etc.) may be returned within 30 days of the purchase date if they are in the original packaging and in new condition.
  4. All Returns are subject to a 20% restocking fee.
  5. Shipping charges will not be returned, and buyer is responsible for return shipping charges.
  6. Returns should be mailed by USPS with a tracking number.  Once you have shipped the order to be returned please email us with the tracking number.

Exchange Policy

  1. If you would like to make an EXCHANGE you should first contact us before mailing the products back.
  2. Information products (books, eBooks, DVDs, CDs, online instruction, online courses, etc.) are not eligible for exchanges.
  3. Physical products (apparel, training equipment, etc.) may be exchanged within 30 days of the purchase date if they are in the original packaging and in new condition.
  4. Shipping charges will not be refunded on exchanges and customer will be responsible for additional shipping charges on the products that are being exchanged.
  5. Exchanges should be mailed by USPS with a tracking number.  Once you have shipped the order to be exchanged please email us with the tracking number.

Camp Cancellation Policy

  1. If you cancel 30+ days before camp you will receive 100% credit towards another camp, the Catching-101 store, or CatcherCON tickets.  Credit must be used within 30 days from the cancellation date.
  2. If you cancel 15-29 days before camp you will receive a 50% credit towards another camp, the Catching-101 Store, or CatcherCON tickets.  Credit must be used within 30 days from the cancellation date.
  3.  If you cancel 14 days or less before camp you will receive no refund or credit.
  4. If you would like to switch camps you can do that as long as there are at least 14 days notice and the camp you would like to switch to has open spots.

Additional Information Regarding Memberships

  1. Memberships with recurring billing (monthly or annual subscriptions) will renew automatically.
  2. If you wish to cancel your membership you may contact us and we will cancel your membership immediately.
  3. Once a membership payment has been made it may not be retroactively cancelled.
  4. Membership payments are made for future access to membership area.